Close every service request with confidence
Automate acknowledgement and completion updates by email or SMS, keeping residents informed from first contact through to resolution.
Keep your community in the loop
Preetech's Close The Loop Tool helps local governments deliver timely, consistent updates about service requests. Configure the messages that matter, choose which request types trigger them, and use the Email Template Manager to keep every customer communication clear and on-brand.
Communication that fits your workflow
New request updates
Send email or SMS acknowledgements for selected request types as soon as a request is received.
Completion notifications
Automatically let customers know when work is complete, with configuration by request type.
Flexible templates
Create and manage reusable email templates with Preetech's Email Template Manager.
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