Connect reports to action
Bring Snap Send Solve and Pathway CRM together so customer reports and request updates flow reliably between the systems.
Make citizen reports part of your service workflow
The Snap Send Solve Integration provides a two-way connection between Snap Send Solve and Pathway CRM. Reports can be brought into the CRM as service requests, while CRM notifications keep the original report current. Historical or missing reports can also be retrieved through configuration in Control Hub.
Information where it is needed
Report intake
Pull Snap Send Solve reports into Pathway CRM to create and manage service requests.
Two-way updates
Send CRM notifications back to Snap Send Solve, helping residents stay informed.
Request mapping
Map incident types, request types and questionnaires to support your local workflow.
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